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6/1/21  Update 

Mask & temperature checks  are no longer required.

Touch of Serenity COVID-19 Sanitation and Safety Protocols

 

  • All clients and Massage Therapists are required to have their temperature taken with a contactless thermometer upon arrival to the studio and answer the COVID-19 screening questions. Everytime. 

  • To ensure everyone's safety all clients and Massage Therapists must wear a mask at all times when in the studio. If you do not have one, one will be provided for you to use while in the studio. 

  • Please use hand sanitizer upon entering and before exiting the studio. Hand sanitizer is provided in the studio.

  • No hand shakes or hugs at this time to abide by the social distancing standards. 

  • All high touch items will be disinfected with Benefect disinfectant after each client. including : Tables, chairs, door knobs, massage table, tools used for massage, and any hard surface that may have been touched. 

  • No blankets, table warmers, or extra cushions will be on the table. If you get cold during your session extra coverage will be provided upon request depending on supply. 

  • All linens will be properly washed after each client. 

  • Water bottles are available at client request. 

  • Contactless payments will be provided with email or text receipt options. 

  • No more than 10 people are allowed in the studio at one time.

  • No walk-in appointments are allowed at this time. All appointments must be previously scheduled. 

  • If a client or Massage Therapist is showing symptoms such as: cough, shortness of breath, sore throat, or a high fever of over 100 degrees F, they will be sent home immediately and asked to remain in quarantine until symptoms are gone for at least 7-14 days. 

  • Proper ventilation will be provided in between each client. Upon request I can have the windows open during your session to increase the ventilation. 

  • Tissues are available in the studio if needed for coughing or sneezing. After use of tissue please discard properly into the trash bin. Then use hand sanitizer.

  • Trash bins will be emptied daily. 

Scheduling

Due to COVID-19, we are temporarily limiting the number of daily appointments. The health and safety of our clients and staff is very important to us. For this reason, walk-in appointments will not be accepted and clients who are not currently receiving a service will be asked to step out in order to control the number of people within the salon/spa/clinic. If you are experiencing a fever, cough, or sore throat, please reschedule your appointment for when you are no longer symptomatic. If you have been to a COVID-19-impacted area or have been in close contact with a person infected with COVID-19, we ask that you please reschedule your appointment for 14 days past the date of contact. Please note, we are requesting that clients wear face coverings when they arrive for their appointments.

 

Cancellations

Amid the ongoing uncertainty of COVID-19, we have modified our cancellation policy to offer greater flexibility to all our clients. We hope this will alleviate any stress and hesitation you have about an upcoming appointment. If you need to reschedule for whatever reason, and especially if you are not feeling well, we understand and request for you to please contact us as soon as possible to reschedule. To further support you, there will be no penalties for cancellations. 

 

Illness

If you are feeling symptoms such as cough, sore throat, shortness of breath or a high fever of 100 degrees F or higher or if you have come in contact with anyone who is experiencing these symptoms please stay at home and cancel your appointment. If you arrive for your appointment and have a fever of over 100 degrees F or have had symptoms listed above or been in contact with anyone who has had these symptoms you will be asked to go home immediately and quarantine for at least 7-14 days after your symptoms go away. See cancellation policy for any cancellations. 

 

Late Arrivals

Appointment times are as scheduled and cannot be extended beyond the stated time to accommodate late arrivals. Please be on time or early for your appointment. If you are a new client or need to fill out paperwork please arrive 10 minutes early to your session time. 

 

No Call No Shows 

No Call No Shows to your appointments will still result in a $20 fee. If you have a Dr. note or COVID-19 related excuse then it may be excused. PLEASE contact me about any problems involving your appointment. 

                 Personal Sanitize Guidelines

 

  • Frequently wash hands with soap and water for at least 20 seconds. If soap and water is not available, use hand sanitizer with 60% or higher alcohol. 

  • Cover coughs and sneezes with tissue then throw into the trash bin after use. Or use the inner elbow or sleeve. Then use hand sanitizer or wash hands. 

  • Avoid touching eyes, nose and mouth with unwashed hands. 

  • If you are feeling sick with symptoms including couch, sore throat, shortness of breath, and high fever of 100 degrees F please stay at home. If your kids or anyone in your household or anyone that you have been in contact with in the last 72 hours is showing symptoms please stay home and cancel any appointments. 

  • Clean high touch areas in your home including cell phones using regular household products. 

  • Wear face masks in public and follow CDC recommendations for removing masks.